Privacy Policy

Our strict privacy and security practices help keep your information safe and confidential. Information is accessible only to authorized personnel for customer service and operational purposes. Information may only be disclosed to third parties with your written consent or as required by law.

Jewelry by Sandra is the sole owner of the information collected through this website and will not sell, rent, or share your personal information with third parties except as described in this policy.

INFORMATION COLLECTION

By using Jewelry by Sandra, you authorize us to collect, store, and use your personal information for the following purposes:

• Processing and fulfilling orders.
• Managing your customer account and membership registration.
• Assisting with customer service inquiries.
• Sending promotional materials and marketing communications.
• Identifying you within website features or community areas.
• Administering affiliate, wholesale, dropshipping, referral, or rewards programs.
• Verifying your identity and payment information through authorized payment partners.

WHAT INFORMATION DO WE COLLECT?

We may collect and store the following information:

• Email address
• Password (encrypted and secured)
• Username or nickname
• IP address
• Date and time of access
• Browser and operating system information
• Requested URLs and website activity
• Payment-related information provided through authorized payment processors
• Shipping and billing addresses
• Other information necessary to process orders and improve customer experience

This information may be used for order fulfillment, payment verification, shipping, promotional offers, newsletters, website analytics, and customer support.

If you no longer wish to receive promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Please note that no one, including our staff, has access to your password.

RETURNS, REFUNDS, AND DISPUTE POLICY

We want you to be satisfied with your purchase from Jewelry by Sandra. We are committed to providing an exceptional shopping experience and are always available to assist with any questions regarding your order.

Unless otherwise required by law, Jewelry by Sandra does not accept returns and does not issue refunds on completed purchases.

Orders that are canceled after processing has begun may be subject to a 20% restocking fee based on the total purchase amount.

If you experience an issue with your order, you must contact us within thirty (30) days of purchase by email at [info@jewelrybysandra.com](mailto:info@jewelrybysandra.com). We will make reasonable efforts to review and address your concern before any formal dispute process is initiated.

DISPUTE RESOLUTION

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any purchase made through Jewelry by Sandra shall first be submitted to informal resolution by contacting us directly.

If a dispute cannot be resolved informally, it shall be resolved through binding individual arbitration in accordance with applicable arbitration rules. You and Jewelry by Sandra agree that any arbitration shall be conducted solely on an individual basis and not as a class, collective, or representative action.

By agreeing to these Terms, you waive any right to participate in a class action lawsuit or class-wide arbitration against Jewelry by Sandra.